At Xeven, accessible from your store domain, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Xeven and how we use it, in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).
We collect information to provide better services to our users. The types of personal information we collect include:
Personal Identification Information: Name, billing address, shipping address, email address, and phone number provided when placing an order or contacting support.
Order Details: Products purchased, transaction history, and customer service communication records.
Automated Data & Device Information: IP address, browser type, operating system, referral URLs, device identifiers, and browsing patterns collected automatically via cookies and tracking technologies.
Payment Data: Payment information is processed securely through encrypted third-party payment gateways (e.g., Stripe, PayPal). Xeven does not store full credit card numbers or raw payment credentials on its servers.
We use the collected data for specific operational and legal purposes:
Order Fulfillment: To process transactions, manage payments, send order confirmations, and ship products via our fulfillment partners.
Customer Support: To respond to inquiries, process returns under our Return & Refund Policy, and resolve technical issues.
Store Optimization: To analyze store traffic, monitor browsing patterns, and improve website functionality.
Marketing Communications: To send promotional newsletters or special offers, only if you have explicitly opted in. You may opt out at any time.
To process and deliver your orders, we must share limited information with trusted third-party service providers:
Fulfillment & Logistics: We share your shipping name, address, and phone number with our order processing and supplier tools (including DSers, ePilot, and logistics carriers) strictly to package and deliver your order.
Payment Gateways: Transaction details are transmitted to secure payment processors to verify and complete payments.
Analytics & Marketing Tools: Aggregate, non-sensitive usage data may be shared with analytics services (such as Google Analytics or Meta Pixel) to help us analyze store usage.
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
If you are a resident of the European Economic Area (EEA), you have specific data protection rights under the GDPR:
Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
Right to Object to Processing: You have the right to object to our processing of your personal data.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you.
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California consumers have specific rights:
Right to Know: You have the right to request disclosure of the categories and specific pieces of personal data collected about you over the past 12 months.
Right to Delete: You have the right to request deletion of personal information collected from you.
Right to Opt-Out of Sale or Sharing: Xeven does not sell your personal information for monetary value. You have the right to direct us not to share your personal information for cross-context behavioral advertising.
Right to Non-Discrimination: You will not receive discriminatory treatment for exercising any of your CCPA rights.
Xeven uses cookies and similar tracking technologies to track activity on our store and hold certain information:
Essential Cookies: Necessary for basic store functionality, such as keeping items in your shopping cart.
Analytics Cookies: Used to gather statistics on site traffic and performance.
Advertising Cookies: Used to serve relevant ads and measure ad performance.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our store may not function properly.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with tax/legal obligations, and resolve disputes.
Data Security: We implement industry-standard encryption (SSL/TLS) and security measures to protect your personal information against unauthorized access, alteration, or disclosure.
Xeven does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you believe your child provided this kind of information on our website, please contact us immediately, and we will promptly remove such information from our records.
If you have questions about this Privacy Policy, wish to exercise your GDPR or CCPA privacy rights, or need further information, please reach out to us:
Email: touseefmushtaq2007@gmail.com
Store Name: Xeven
Support Hours: 24/7 (Mon – Sun)