Thank you for shopping at Xeven. We strive to deliver high-quality tech products and gadgets. If you encounter any issues with your purchase, our support team is here to assist you.
If your product arrives damaged, defective, or fails to function upon arrival:
You must contact within 14 days of delivery at touseefmushtaq2007@gmail.com.
Please include your order number, a brief description of the issue, and a clear photo or video demonstrating the defect or damage.
Upon verification by our technical support team, we will issue a 100% full refund or send a free replacement device at no additional cost to you.
Note: For verified DOA items, you do not need to ship the defective item back.
If you change your mind or are unsatisfied with your purchase, you may request a return within 30 days of delivery, subject to the following conditions:
Item Condition: Products must be unused, in their original condition, and in the original retail packaging with all included accessories, manuals, and cables.
Prior Authorization Required: You must contact touseefmushtaq2007@gmail.com prior to returning any item to receive a Return Merchandise Authorization (RMA) number and the correct return warehouse address. Do not send your purchase back to the manufacturer address listed on the package.
Return Shipping Costs: The customer is responsible for paying all return shipping fees. Return shipping costs are non-refundable.
Restocking Fees: Returned items that show signs of use, are missing original packaging/accessories, or are returned without prior authorization may be charged a 20% restocking fee or refused.
Packages Marked "Delivered": If tracking indicates your package was delivered but you have not received it, please check your surroundings, household members, and local post office. We are not responsible for packages stolen or lost post-delivery.
Incorrect Shipping Address: We cannot issue refunds or replacements for orders delivered to an incorrect or incomplete address provided by the buyer during checkout.
We cannot grant refunds or accept returns under the following circumstances:
Products damaged due to customer misuse, liquid exposure, drops, accidents, or unauthorized modifications or repairs.
Product incompatibility where detailed specifications were clearly published on the product page prior to purchase.
Unauthorized returns sent without contacting customer support first.
Once your returned item is received and inspected at our facility (or your video evidence of a defective item is approved):
We will notify you via email regarding the approval or rejection of your refund.
Approved refunds are processed automatically back to your original payment method within 3 to 5 business days.
Note: Your bank or credit card company may require additional processing time to post the credit to your account.
If you have any questions regarding our Return & Refund Policy or need to start a return, please reach out to us: