At Xeven, we are committed to delivering your tech products and gadgets efficiently and securely. This Shipping Policy details our handling times, shipping estimates, tracking procedures, and customs obligations to ensure complete transparency regarding your order.
Processing Window: All orders are sent to our automated fulfillment network (DSers / ePilot) for verification, quality inspection, and packaging within 1 to 3 business days (Monday through Friday, excluding major holidays).
Order Changes & Address Updates: If you need to make changes to your order or update your shipping address, you must contact us immediately at touseefmushtaq2007@gmail.com. Once an order has entered processing or has been dispatched to our carrier network, address modifications can no longer be made.
Transit times depend on your geographical location and local postal routing. Please note that shipping times are separate from order processing times.
Standard Worldwide Delivery:
United States & Canada: 7 – 15 business days
United Kingdom & Europe: 7 – 14 business days
Australia & New Zealand: 8 – 16 business days
Rest of the World: 10 – 25 business days
Delivery Delays: While we strive to meet these estimates, external factors such as weather events, peak holiday seasons, postal strikes, or customs processing delays may occasionally affect delivery times.
Tracking Confirmation: Once your package has been dispatched from our fulfillment center, an automated email containing your tracking number and tracking link will be sent to the email address provided at checkout.
Tracking Status Updates: Please allow 24 to 48 hours for tracking details to update on the carrier's system after receiving your shipping confirmation.
Import Duties: Orders shipped internationally may be subject to import taxes, customs duties, tariffs, and VAT imposed by the destination country.
Customer Responsibility: All additional customs charges, clearance fees, and taxes are the sole responsibility of the customer. Xeven has no control over these fees and cannot predict their exact cost.
Packages Marked "Delivered": If tracking information indicates that your package was delivered but you have not received it, please check with household members, building management, and your local post office. Xeven is not responsible for packages stolen or misplaced post-delivery.
Incorrect Shipping Address: We cannot issue refunds or replacements for orders delivered to an incorrect or incomplete address provided during checkout by the buyer. Please double-check your address details before confirming your purchase.
If you have any questions regarding your order status, tracking, or shipping updates, please reach out to our team:
Email: touseefmushtaq2007@gmail.com
Support Hours: 24/7 (Mon – Sun)